Do you ship around nz?
Yes! We do!
We currently only ship South Island but never fear, the North is well in our sights.
South Island Flat Rate: $9.95
FREE Shipping on orders over $110
RURAL DELIVERY. Please email directly before placing your order so we can arrange safe passage to either your home or closest depot. Extra charges will be applied.
Orders are dispatched every Wednesday with our friends at NZ Couriers.
Orders received later than 9:00am Tuesday will be shipped the following week.
We strive to package our goods as safe and sound for travel as possible. Our entire range of packaging can be recycled or reused. Please be aware, that where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case-by-case basis. Please notify us as soon as possible at goodrootsfeasting@gmail.com
Tracking numbers will be received via email where you can track your parcel.
Due to the nature of our product, we do not accept returns. We do not accept or issue refunds for cancellations, returns, or goods damaged in transit. If you have any troubles with your order, please contact us directly and we will support you as best we can.
ARE YOUR TREATS GLUTEN AND DAIRY FREE?
Yes, our treats are Paleo so free from gluten, grain and dairy ingredients. We do source ingredients that come from multi-use packing facilities so please always be mindful if you suffer from coeliacs disease or are highly allergic to any of the above, that there is a very small chance of cross contamination.
are you certified organic?
Good Roots is not certified organic. We proudly source and use organic, spray free or wild harvested wholefoods and superfoods. The bulk of our ingredients are certified organic although serveral of our smaller, local suppliers simply cannot pay for the certification. We have a very close relationship with our suppliers and trust their sources and their own passion for ethically and sustainably produced food.
how to store my treats?
We recommend keeping your treats in an airtight container in the freezer.
how long do they keep for?
Our treats will last for up to 6 months stored in an airtight container in the freezer and up to 4 days in the fridge.
how to consume for maximum pleasure?
All of our treats are slightly different and in our opinion are best served in different ways. The choc mint slice for example is unbeatable straight out of the freezer while all of our raw tarts and cakes are best to let soften in the fridge or at room temp for 15 minutes before enjoying. We suggest having a play to find your own sweet spot as the flavour enhances and change depending on how long you defrost them for. We love the majority of our treats straight from the freezer.